Department of Homeland Security (DHS)
United States Citizenship and Immigration Services (USCIS)
Office of Information Technology (OIT)
Chief Information Officer (CIO)
ENTERPRISE PROGRAM MANAGEMENT OFFICE SUPPORT (EPMO)
Department of Homeland Security United States Citizenship and Immigration Services (USCIS), Office of Information Technology (OIT), Chief Information Officer (CIO) contracted Digital Mind Trust (DMT) for Enterprise Program Management Office Support (EPMO). As a member of the DMT joint venture Impyrian, LLC provided planning and technical oversight support to the OIT Front Office. USICS OIT is transforming the agency’s services culture from paper-based to digital and with the rapid pace of industry innovation coming from new software architecture patterns, fueled by the integration of newly available cloud services, USCIS needs to bridge the gap between the wealth of industry experience and the agency’s capacity to adopt emerging capabilities.
PfM Framework: Impyrian’s analysis of USCIS OIT’s organizational structure, cultural barriers, internal operational factors and external influences suggested that transitioning from a traditional PMO to an enterprise PMO (EPMO) would be strategically beneficial. Impyrian inventoried the landscape of OIT’s systems and compiled a portfolio inventory list used to measure value and risk, promote and automate cost transparency and provide forecasting and budget planning for the EPMO OIT portfolios.
Impyrian developed the project portfolio management governance framework (PfM) that established funding governance and implemented performance controls for USCIS OIT initiatives and projects tracked across the USCIS enterprise. The PfM is a repository that centralizes specific data points from portfolios, products, and milestones and reports that provide strategic and financial insights and transparency with regards to performance of the projects within the portfolio. Dashboard data visualizations then displayed actionable data analytics based on key performance indicators (KPIs) to enable USCIS senior executives to make performance and value-based decisions regarding the USCIS OIT portfolio.